Refund Policy
Due to the nature of the product, once a Stira loft ladder system has been fitted in a customers home it will have been customised to that customers specific requirements. Therefore Stira cannot provide a full refund as a Stira loft ladder cannot be re-sold once fitted.
However, if your Stira loft ladder system arrives faulty, or is damaged during installation (applicable to stairs fitted in Ireland by official Stira installers only) we will remove the faulty Stira system and replace it with another system at no cost.
When you order one of our standard size Stira loft ladder systems you have up until the point of fitting or 14 days, which ever comes first, to change your mind and cancel your order. You will receive a full refund. Any Stira loft ladder system ordered through our website to be self installed must be inspected at our factory once returned before any refunds are issued.
When you order a bespoke Stira loft ladder system, or one of our Semi-Automatic, Heavy Duty or Fire Rated loft ladder systems, Stira takes a 50% deposit which is non refundable once manufacturing has begun.
When ordering a Stira loft ladder system for “self install”, it is the customers responsibility to ensure they choose the correct Stira loft ladder system to meet their needs.
However, should you order the wrong size Stira loft ladder system in error you can return it to us and we will replace it as long as it is one of our standard sizes and there is no damage to the system. Stira will verify the correct Stira loft ladder system you require and ship it to you. You will be responsible for the cost of returning the incorrect Stira, the cost of shipping the replacement Stira to you, and any additional cost difference between the incorrect Stira and the replacement Stira.
