A once a year visual inspection of the metal parts can be carried out, looking for any distortion. If you believe there is a problem with any of the metal parts please send two photos of the part from two different angles to us by email, highlighting the possible problem and we will advise on a suitable action.
Arms.
Check the arms close straight without any sudden jolts to the left or right when closing, it would be best to get another person to close the stairs slowly so you can carry out your inspection.
Ladder maintenance.
The Stira ladder requires no maintenance, it is a high quality real solid wood product. It can be maintained in the same way as any other timber product, by dusting and polishing the varnished surface.
The Semi-auto Stira has two batteries, one in the remote, and one in the quick-release. Over time the batteries in the remote and quick release of the Stira will wear out. The standard lifetime of most batteries is 3 years.
If you are having work done in the attic check the Stira before and after to assure no alteration or damage has been caused. Often builders will unplug the Semi-Automatics control box to power their own tools and may forget to plug the Semi-Auto back in.
The Semi-Auto remote battery is a CR2032 3V,
The battery for the quick release is a 9v.
Sometimes if trades people are bringing large object up to the attic they may remove the arms (or the wires on a Semi-Auto Stira). If they do, insure that they put them back on correctly.
When fitting a Stira Folding Attic Stairs each Fitter will insure that the Stira sits properly on the ground when opened, they do this by squaring-up, this means adjusting the Stira frame in the attic opening to insure a proper fit. If after having work done in the attic you notice the Stira is not opening or closing properly, has a draft, or is not sitting on the floor properly, your Stira may have been put off-square.
The best way of ensuring that no damage has been done to the Stira is to take a picture before any work has been done (one from the front as you look up the ladder, one from the side where the stairs has been unfolded, and one picture from up inside the attic showing the frame of the stairs and rafters around it)
If you feel that your stira is off-square or have any other questions please contact our customer service and send a picture of your problem (one of the ladder feet on the ground, and one for inside the attic looking down at the opening.) to us by email.
Updated: Tuesday 4th February 2025
We had our phone, mobile, and internet communications restored on Sunday 3rd February.
We are currently working through the backlog of enquiries received since the storm, and our dedicated team came into work on the Bank Holiday Monday so we can attend to these customer enquiries as quickly as possible.
If you could please be patient with us while we work through this backlog. We will respond to you as quickly as possible
Thank you for your understanding, and we apologise for the inconvenience.
Dear Customers,
Our Stira offices will close mid-day Monday 22nd December and will re-open at 09:00 on Friday 2nd January 2026.
Website orders can still be placed and will be processed either side of our Christmas closure.
Thank you.
